From: miller@hamnavoe.demon.co.uk miller@hamnavoe.demon.co.uk
Subject: Problem ordering the distribution
Date: Mon, 17 Jun 1996 05:27:19 -0400 [thread overview]
Message-ID: <19960617092719.R8Vw8J0WnhAshgNSm8dN8J33mEoWxsB9YtODboTeVwA@z> (raw)
> Why don't you just buy it directly from USA? I bought it
> from Spain with my credit card and had no problems.
Last August I managed to order Plan 9 from the USA (I live in England)
by phoning the 800 number, but it wasn't easy. I was quoted a price of
$350 plus $29.40 for `expedited' shipping via Federal Express, and
mailed an order and cheque to Florida. When I phoned a month later to
ask what had happened to the order, Harcourt Brace claimed to have no
record of it -- although my cheque had been cashed. Eventually, after
forwarding a photocopy of the cancelled cheque from my bank, I did
receive the CDROM and manuals, along with an invoice showing a price
of $378.50 including shipping. I also had a separate bill from Federal
Express for duty and UK Value Added Tax, which I paid.
I then started receiving letters from the UK office of Harcourt Brace,
saying "unfortunately we wish to advise you that the cost of this product
amounts to 301.98 pounds (Inc vat) ($468.08)", and asking for further
payment so they could fill my order. They also offered to refund my
original payment "if you do not wish to acquire this title", which I
admit was tempting. However, I wrote to explain that I had received
and was happily using the software, and that since I had paid $379.40
towards an invoice for $378.50, it was actually Harcourt Brace who owed
me money ... That was the last I heard from them.
-- Richard Miller
next reply other threads:[~1996-06-17 9:27 UTC|newest]
Thread overview: 7+ messages / expand[flat|nested] mbox.gz Atom feed top
1996-06-17 9:27 miller [this message]
-- strict thread matches above, loose matches on Subject: below --
1996-06-17 15:01 Martin
1996-06-16 18:27 Borja
1996-06-15 20:59 forsyth
1996-06-14 9:52 Steve
1996-06-14 5:00 Robert
1996-06-13 13:19 Kiran
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