* [9fans] When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!!! _____ 3n9s66CgKP
@ 2004-03-27 17:33 Victim_Of_Hype
2004-03-27 20:41 ` Micah Stetson
2004-03-28 9:37 ` boyd, rounin
0 siblings, 2 replies; 3+ messages in thread
From: Victim_Of_Hype @ 2004-03-27 17:33 UTC (permalink / raw)
To: 9fans
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When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!!
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I think you must know what Im talking about. Together, a heavy foreign accent,
coupled with a lousy phone connection can only mean one thing... An outsourced
operation, in a place like India, China, The Philippines, etc.; where some
greedy American corporation is saving a few pieces of Silver and displacing
American workers in the process.
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The best thing you can do is hang up... look for the companies on-shore counterpart
and complain! Tell them youre sick and tired of sub-standard services by people
who speak English so poorly that you can hardly communicate... are most often
poorly trained... have little accountability for the advice they give you... often cant be
heard clearly because of a poor satellite phone connection... conveniently block
their caller-ID... give themselves phony names like Tina or Jimmy (to deceive you
into thinking theyre local) and most often provide no avenue to escalate an issue
to someone who can really help.
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Corporations will only end this practice if they see theyre losing their customer
base as a consequence. Lets start doing our part by starting a grass-roots
movement...
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When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!
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-(Ignore what follows)
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2004-03-27 17:33 [9fans] When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!!! _____ 3n9s66CgKP Victim_Of_Hype
2004-03-27 20:41 ` Micah Stetson
2004-03-28 9:37 ` boyd, rounin
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