Re: suggestion

[Hans Hagen <pragma@wxs.nl>]

At 11:59 AM 1/28/2002 +0100, Patrick Gundlach wrote:

>More important is to "rate" the questions:
>
>1) is it a question to wich the answer can be found in the
>manual? Then there is already a documentation for it and we do
>not need to answer it again.
>
>2) is it a question that has not yet been documented? Say for
>example "how can I draw a line below the headline?". (I actually
>do not know if this is in the manual). In this case, we (Hans :->
>) should see this as an opportunity to add a few lines to the
>manual, so the next time this questions will not be asked again.
>
>3) a questions that is related to the installation. For example
>the texhash or mktexlsr thing. Or the cont-sys.ori/cont-sys.tex
>stuff. I think these are worth being documented in some extra
>document.

or some flow chart or if-then thing; people tend to oversee such things 
when reading a manual

>4) bug reports. We do not need to collect them, since one hour
>later 96% of them are already fixed. Just search the archive if
>you have some trouble.

-)

>5) Questions regarding fonts/encodings. Yuck. I have no clue what to do
>with them. There is really something that has to be done. I know
>that there is are docs. But there are a many questions on the
>list concerning this subject.

this is also related to "if it can be done then people will use it" or if 
you see otehr users use it ... ; this is therefore also a combined user 
effort: providing examples

>6) request for improvements. They are probably documented in
>Hans' privat todo list... I there a need to collect them? I
>think yes.

right, i wonder if we can use bugzilla for this (tobias is looking into 
that for (real big) bugs)

>7) Questions like "How can this feature xyz (just think of gb's
>indefinate long page that got cut off after each chapter) be
>achieved? These questions are often very esoteric. But imho they
>are worth being collected.

right, which makes me wonder why gb is so silent, he must have run out of 
feature requests

>So what is my conclusion? Ignore some questions, improve the
>documentation where necessary, collect some stuff for an extra
>doc. We do not need an faq.

not a faq in the traditional sense; we may need a way to organize examples 
made by users (based on q/a's)

Hans
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