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Wed, 08 Feb 2023 11:56:18 -0800 (PST) Received: from [10.5.0.2] ([194.156.136.18]) by smtp.gmail.com with ESMTPSA id 28-20020a056870135c00b0016aaed9794bsm420796oac.3.2023.02.08.11.56.17 (version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128); Wed, 08 Feb 2023 11:56:18 -0800 (PST) Content-Type: multipart/alternative; boundary="------------MLO0UL30PnkIQo1iRmkCF6oh" Message-ID: <2d89bce4-4ac2-df63-ab79-4558899a825e@gmail.com> Date: Wed, 8 Feb 2023 13:56:17 -0600 MIME-Version: 1.0 User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:102.0) Gecko/20100101 Thunderbird/102.6.1 Content-Language: en-US To: segaloco References: <1MaFvhLAILpLyAwHtHDIbStw0NbhQMzAT5VPAEEK0OO8DorBQinSCTKb9Efh4RHxt69dgbyl8l7xgvwlVguSGG34F-AvUIq3HaJ3jH187gg=@protonmail.com> From: Will Senn In-Reply-To: <1MaFvhLAILpLyAwHtHDIbStw0NbhQMzAT5VPAEEK0OO8DorBQinSCTKb9Efh4RHxt69dgbyl8l7xgvwlVguSGG34F-AvUIq3HaJ3jH187gg=@protonmail.com> Message-ID-Hash: SHB3M3CERRRFV7AB2NV22EMD2AA6JMNR X-Message-ID-Hash: SHB3M3CERRRFV7AB2NV22EMD2AA6JMNR X-MailFrom: will.senn@gmail.com X-Mailman-Rule-Misses: dmarc-mitigation; no-senders; approved; emergency; loop; banned-address; member-moderation; header-match-tuhs.tuhs.org-0; nonmember-moderation; administrivia; implicit-dest; max-recipients; max-size; news-moderation; no-subject; digests; suspicious-header CC: The Eunuchs Hysterical Society X-Mailman-Version: 3.3.6b1 Precedence: list Subject: [TUHS] Re: history of community help for unix users everywhere List-Id: The Unix Heritage Society mailing list Archived-At: List-Archive: List-Help: List-Owner: List-Post: List-Subscribe: List-Unsubscribe: This is a multi-part message in MIME format. --------------MLO0UL30PnkIQo1iRmkCF6oh Content-Type: text/plain; charset=UTF-8; format=flowed Content-Transfer-Encoding: 7bit On 2/8/23 1:39 PM, segaloco wrote: > At least as far as I can glean from manuals, there is the "trouble" > command circa UNIX/TS 4.0 which was "a front end for the Piscataway > Change Management Tracking System (CMTS)". > > This was used to report issues over uucp to Piscataway where they > would then be transformed into Modification Requests, examples of > which in the form of the request form *and* a list of 1980-1983 > changes are in Sys V literature I've scanned. > > The utility would request: > - The user name > - Their location > - Phone number > - Type of request: Hardware, software, documentation, enhancement, and > unknown > - System: Product in need of support (usually unix) > - Release (can be N/A) > - Severity: 1 - highest 4 - lowest > - Date > - Abstract/Summary > - Detailed Description > > There is a note here too that unless stated otherwise, reports may be > selected for publication in the "Mini-System Newsletter". Fascinating. Thanks for the details. I did a quick search in the source archive and all I could find were these: NetBSD-5.0.2/external/bsd/openldap/dist/doc/guide/admin/troubleshooting.sdf OpenBSD-4.6/gnu/usr.bin/gcc/gcc/doc/trouble.texi OpenBSD-4.6/usr.bin/sudo/TROUBLESHOOTING V10/cmd/icon/docs/trouble.roff pdp11v/usr/man/a_man/man8/trouble.8 pdp11v/usr/man/u_man/man1/trouble.1 Anybody know what pdp11v is? or where the source code for the utility is? Did it send email, or what? Thanks, Will --------------MLO0UL30PnkIQo1iRmkCF6oh Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit
On 2/8/23 1:39 PM, segaloco wrote:
At least as far as I can glean from manuals, there is the "trouble" command circa UNIX/TS 4.0 which was "a front end for the Piscataway Change Management Tracking System (CMTS)".

This was used to report issues over uucp to Piscataway where they would then be transformed into Modification Requests, examples of which in the form of the request form *and* a list of 1980-1983 changes are in Sys V literature I've scanned.

The utility would request:
- The user name
- Their location
- Phone number
- Type of request: Hardware, software, documentation, enhancement, and unknown
- System: Product in need of support (usually unix)
- Release (can be N/A)
- Severity: 1 - highest 4 - lowest
- Date
- Abstract/Summary
- Detailed Description

There is a note here too that unless stated otherwise, reports may be selected for publication in the "Mini-System Newsletter".

Fascinating. Thanks for the details. I did a quick search in the source archive and all I could find were these:

NetBSD-5.0.2/external/bsd/openldap/dist/doc/guide/admin/troubleshooting.sdf
OpenBSD-4.6/gnu/usr.bin/gcc/gcc/doc/trouble.texi
OpenBSD-4.6/usr.bin/sudo/TROUBLESHOOTING
V10/cmd/icon/docs/trouble.roff
pdp11v/usr/man/a_man/man8/trouble.8
pdp11v/usr/man/u_man/man1/trouble.1
Anybody know what pdp11v is? or where the source code for the utility is? Did it send email, or what?

Thanks,
Will


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