On 08/29/2018 04:21 PM, William Pechter wrote:
> Did that one at Johnson and Johnson Health Care Systems around '95 as an 
> IBM Global Services guy.  Ran to the computer room to restart services 
> and Oracle on AIX.

@^*% happens.

Anybody that tells you it doesn't happen to them is lying.

> Apologized to the customer.  IBM demanded a formal Root Cause Analysis 
> for the fat finger with recommendations for avoiding the problem in 
> the future.  I proposed redesigned ascii keyboards where Q and 1 weren't 
> adjacent.

I remember things like that.

I always liked to admit things like that to the customer.  I felt that 
it fostered trust.  More than once I went to a customer that trusted me 
and told them that something was not me and they took me at my word, 
primarily because of that established trust.

> Management suits not amused.  Customer took it as simple accident and 
> dealt with the 5-10 minute outage.

Nice.



-- 
Grant. . . .
unix || die