[--SPAM--] [9fans] Re: Thank you! --> Ref #[1M2vr7Xadk3fYre]

[--SPAM--] [9fans] Re: Thank you! --> Ref #[1M2vr7Xadk3fYre]

[referrals]

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Content preview:  Dear <9fans@cse.psu.edu>, Thank you for contacting the
  Juno Help Center. Please be advised that this is an automated response
  aimed at assisting you with some common issues. If your concern is not
  addressed, please write back to us with the complete details of your
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From: referrals@support.juno.com
To: 9fans@cse.psu.edu
Subject: [9fans] Re: Thank you! --> Ref #[1M2vr7Xadk3fYre]
Date: Wed, 27 Aug 2003 04:14:41 -0700 (PDT)
Message-ID: <200308271114.EAAAA07289@mp02.nyc.untd.com>


Dear <9fans@cse.psu.edu>,

Thank you for contacting the Juno Help Center.

Please be advised that this is an automated response aimed at assisting you with some common issues. If your concern is not addressed, please write back to us with the complete details of your query.

Also note that, to answer any query regarding your referral status, we would require the Juno e-mail ID of either party - the referrer and the referee. Please ensure that you enclose these details in your reply.

Best regards,
Juno Customer Care

---------------------------
Frequently Asked Questions:

1. I want to refer my friend to Juno. Please send a Juno disk to his address.

2. I referred a member/members to Juno, when will I receive my referral check?

3. The e-mail address I entered for my referrer is  incorrect.  Can I change it ? If so, how ?

4. I referred my friend to Juno Basic Plan.  Am I eligible for referral bonus?

5. What are rules of the Juno Tell-A-Friend program ?

-------
Answers

1. I want to refer my friend to Juno. Please send a Juno disk to his address.

To have the CD-ROM mailed, please go to the Juno Web Referrals ad by clicking on the word 'Advertisements' near the top of your screen, then selecting 'Advertisement Index' from the menu that drops down. You can enter up to ten names and addresses per month to have software sent to your friends and family.

If you have access to the World Wide Web, you can also go to our Web site, http://www.juno.com and click on 'Tell-A-Friend'  where you can request a copy of the software by mail or enter an address for your friends and family.


2. I referred a member/members to Juno, when will I receive my referral check?

If the new member  remains with Juno premium service  for a period of 90 consecutive days from date of signup , the referrer will receive via U.S. mail a check for the amount specified at http://www.juno.com/refer/.

Please allow two to four weeks for delivery of the check after the new member has completed 90 consecutive days with Juno Web. The check will be mailed to the address specified in the referrers Member Profile.


3. The e-mail address I entered for my referrer is  incorrect.  Can I change it ? If so, how ?

Please visit our My Account  pages, located at http://account.juno.com, to change the e-mail address of your referring member.  Please note that you have fifteen days after the date of your original signup to change the address.  Changes will not be accepted after that time.


4. I referred my friend to Juno Basic Plan.  Am I eligible for referral bonus?

According to our referral policy - In order for the referring member to be eligible for the cash payment, the new member must register for the then-current Juno premium flat-rate plan.

5. What are rules of the Juno Tell-A-Friend program ?


The official rules of the Juno Tell-A-Friend program are listed below :

1. Any Juno member may refer a new member to Juno Web in order to take part in this program.

2. New members cannot be current or former members of any Juno service.

3. New members must create a Juno Web account using version 2.0 or later of the Juno software, and must sign up for Juno Web at the time of account creation. The most recent version of the Juno software can be downloaded from our home page at  http://my.juno.com/s/download. To check which version of Juno is installed on your computer, click 'Help' at the top of the main Juno interface, then select 'About Juno'.

4. The new member must enter the referring member's Juno e-mail address in the box designated for referrals during the sign-up process. All information gathered will be used only in accordance with Juno's privacy policy. Signup must take place online (rather than by telephone with a customer service representative).

5. In order for the referring member to be eligible for the cash payment, the new member must register for the then-current Juno flat-rate plan. Other price plans may apply at the sole discretion of Juno Online Services.

6. If the new member signs up for Juno Web and remains with Juno Web for a period of 90 consecutive days, the referring member will receive via U.S. mail a check for the amount specified at http://www.juno.com/refer/. Please allow two to four weeks for delivery of the check after the new member has completed 90 consecutive days with Juno Web. The check will be mailed to the address specified in the referring member's Member Profile.

7. The new member's account must be current (that is, there must be no balance past due) in order for Juno to pay the referring member.

8. Members will not receive payment for referring themselves to Juno Web.

9. Juno may provide referring members with the e-mail addresses and full names of all new members they have referred to Juno Web, consistent with Juno's privacy policy.

10. Juno maintains a  My Account  Web page at http://account.juno.com/, where referring members may check the status of accounts they have referred to Juno Web. Please report any problems or questions to referrals@support.juno.com. Customer service representatives cannot answer questions regarding referrals by telephone.