From: Larry McVoy <lm@mcvoy.com>
To: Grant Taylor <gtaylor@tnetconsulting.net>
Cc: tuhs@minnie.tuhs.org
Subject: Re: [TUHS] Cryptic Unix Commands
Date: Wed, 29 Aug 2018 16:38:10 -0700 [thread overview]
Message-ID: <20180829233810.GK8423@mcvoy.com> (raw)
In-Reply-To: <3f239c5d-ea78-6379-c560-9935b856a234@spamtrap.tnetconsulting.net>
On Wed, Aug 29, 2018 at 05:04:48PM -0600, Grant Taylor via TUHS wrote:
> On 08/29/2018 04:21 PM, William Pechter wrote:
> >Apologized to the customer. IBM demanded a formal Root Cause Analysis for
> >the fat finger with recommendations for avoiding the problem in the
> >future. I proposed redesigned ascii keyboards where Q and 1 weren't
> >adjacent.
>
> I remember things like that.
>
> I always liked to admit things like that to the customer. I felt that it
> fostered trust. More than once I went to a customer that trusted me and
> told them that something was not me and they took me at my word, primarily
> because of that established trust.
Yep, I'm the same way and I think most good to stellar engineers are the
same way. How can you fix your stuff if you are in denial about it being
broken.
And I agree with you Grant, on the trust building. Customers love it
when you are honest.
next prev parent reply other threads:[~2018-08-29 23:38 UTC|newest]
Thread overview: 82+ messages / expand[flat|nested] mbox.gz Atom feed top
2018-08-24 15:13 [TUHS] Research UNIX on the AT&T 3B2? Seth Morabito
2018-08-24 15:23 ` William Cheswick
2018-08-24 16:06 ` Clem Cole
2018-08-24 16:46 ` Larry McVoy
2018-08-24 17:54 ` Jon Forrest
2018-08-26 2:22 ` Larry McVoy
2018-08-27 15:54 ` Mary Ann Horton
2018-08-27 17:06 ` Seth Morabito
2018-08-27 17:33 ` Clem Cole
2018-08-27 19:59 ` John P. Linderman
2018-08-27 20:27 ` Brad Spencer
2018-08-28 0:24 ` Dave Horsfall
2018-08-28 0:30 ` Larry McVoy
2018-08-28 6:01 ` arnold
2018-08-28 6:11 ` George Michaelson
2018-08-28 6:42 ` arnold
2018-08-28 13:13 ` Arthur Krewat
2018-08-28 22:39 ` Dave Horsfall
2018-08-29 5:25 ` arnold
2018-08-28 22:33 ` Dave Horsfall
2018-08-29 0:36 ` Harald Arnesen
2018-08-29 0:46 ` Larry McVoy
2018-08-29 5:29 ` [TUHS] SunOS code? arnold
2018-08-29 14:40 ` Larry McVoy
2018-08-29 14:41 ` Dan Cross
2018-08-29 14:44 ` William Pechter
2018-08-29 14:46 ` Warner Losh
2018-08-29 14:45 ` Clem Cole
2018-08-29 14:43 ` Warner Losh
2018-08-29 14:45 ` Warner Losh
2018-08-29 14:53 ` Larry McVoy
2018-09-01 11:43 ` Steve Mynott
2018-09-01 13:50 ` Andy Kosela
2018-09-01 14:32 ` Warner Losh
2018-09-04 9:39 ` Andy Kosela
2018-09-01 15:01 ` Larry McVoy
2018-09-01 15:20 ` Warner Losh
2018-09-01 18:24 ` Steve Mynott
2018-09-01 18:38 ` Larry McVoy
2018-08-29 23:09 ` David Arnold
2018-08-29 1:06 ` [TUHS] Research UNIX on the AT&T 3B2? Dave Horsfall
2018-08-29 3:23 ` Theodore Y. Ts'o
2018-08-29 4:36 ` [TUHS] Cryptic Unix Commands Warren Toomey
2018-08-29 16:13 ` Jeremy C. Reed
2018-08-29 22:03 ` Dave Horsfall
2018-08-29 22:09 ` Grant Taylor via TUHS
2018-08-29 22:21 ` William Pechter
2018-08-29 23:04 ` Grant Taylor via TUHS
2018-08-29 23:38 ` Larry McVoy [this message]
2018-08-30 3:59 ` William Pechter
2018-08-29 22:31 ` Dan Mick
2018-08-29 23:00 ` Grant Taylor via TUHS
2018-08-30 8:28 ` Dave Horsfall
2018-08-30 11:06 ` ron
2018-08-30 11:35 ` John P. Linderman
2018-08-30 13:24 ` Clem Cole
2018-08-30 14:31 ` William Pechter
2018-08-30 15:01 ` Clem Cole
2018-08-30 15:22 ` Warner Losh
2018-08-30 16:11 ` William Pechter
2018-08-29 5:06 ` [TUHS] Research UNIX on the AT&T 3B2? Greg 'groggy' Lehey
2018-08-29 14:25 ` Theodore Y. Ts'o
2018-08-29 14:41 ` Dan Cross
2018-08-29 14:50 ` Chet Ramey
2018-08-29 14:59 ` Larry McVoy
2018-08-29 15:08 ` Chet Ramey
2018-08-29 17:14 ` Arno Griffioen
2018-08-29 23:23 ` Eric Wayte
2018-08-30 3:03 ` Gregg Levine
2018-08-29 17:28 ` Theodore Y. Ts'o
2018-08-30 5:58 ` Greg 'groggy' Lehey
2018-08-30 13:14 ` Warner Losh
2018-08-29 8:43 ` Dave Horsfall
2018-08-29 7:03 ` Arrigo Triulzi
2018-08-28 1:14 ` Warren Toomey
2018-08-28 17:47 ` Paul Winalski
2018-08-26 8:48 ` arnold
2018-09-05 15:04 [TUHS] Cryptic Unix Commands Norman Wilson
2018-09-05 15:42 ` Chet Ramey
2018-09-05 15:44 Noel Chiappa
2018-09-05 16:12 ` John P. Linderman
2018-09-05 16:45 ` Kurt H Maier
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